Terms of service
Last Updated: 29 August 2026
Welcome to Calyx Essentials. These Terms of Service govern your access to and use of our website and the purchase of products from Calyx Essentials.
By accessing our website or placing an order, you agree to these Terms of Service. Please read them carefully before using our website or purchasing our products.
1. General
These Terms of Service apply to all visitors, users, customers, and others who access or use the Calyx Essentials website.
By using our website, you confirm that you agree to comply with these Terms of Service, along with our Privacy Policy, Shipping Policy, and Returns & Refunds Policy.
If you do not agree with these terms, please do not use our website or place an order.
2. Products
Calyx Essentials offers skincare and personal-care products through our official website.
We make reasonable efforts to ensure that product descriptions, ingredient information, images, pricing, and other details displayed on our website are accurate. However, we do not guarantee that all information is completely accurate, current, or free from errors.
Product images are provided for illustrative purposes. Actual product packaging or appearance may vary slightly.
We reserve the right to modify, discontinue, or update any product without prior notice.
3. Product Information and Usage
Customers are responsible for reviewing the product information, ingredients, usage instructions, and warnings before purchasing or using a product.
Skincare products may affect individuals differently. A product that works for one person may not produce the same results for another person.
Customers with known allergies, sensitivities, or specific skin concerns should review the ingredient list carefully before use. Where appropriate, we recommend performing a patch test before using a product.
Our products are intended for external use only unless otherwise stated on the product packaging.
Discontinue use if irritation or discomfort occurs and consult a qualified healthcare professional where necessary.
4. No Medical Advice
The information provided on the Calyx Essentials website, including product descriptions, blog articles, skincare guides, and other content, is intended for general informational and educational purposes only.
Nothing on our website should be considered medical advice, diagnosis, or treatment.
Our products are not intended to diagnose, treat, cure, or prevent any medical condition unless specifically stated and permitted by applicable law.
For specific medical or dermatological concerns, please consult a qualified healthcare professional or dermatologist.
5. Orders
When you place an order through our website, you agree to provide accurate and complete information, including your name, delivery address, contact details, and payment information.
We reserve the right to refuse, cancel, or limit any order where we reasonably believe there has been an error, unauthorised activity, fraudulent activity, incorrect pricing, or misuse of our website or services.
An order confirmation does not necessarily constitute final acceptance of the order. We may contact you if additional information is required to process your order.
6. Pricing and Payments
All prices displayed on the Calyx Essentials website are subject to change without prior notice.
Prices, discounts, promotional offers, and availability may change at any time.
We make reasonable efforts to ensure that pricing information is accurate. If a pricing or technical error occurs, we reserve the right to correct the error and cancel or refuse the affected order where necessary.
Payment must be completed using the payment methods available on our website.
For Cash on Delivery (COD) orders, additional verification may be required before processing or dispatching the order.
7. Discounts and Promotional Offers
Discounts, promotional codes, free gifts, and other offers are subject to the specific terms and conditions of the applicable promotion.
Unless otherwise stated:
- Promotional codes cannot be combined with other offers.
- Promotional codes may have expiry dates or usage limitations.
- Discounts may not be applicable to all products.
- Promotional offers may be modified or withdrawn without prior notice.
- Free gifts and promotional products are subject to availability.
Calyx Essentials reserves the right to cancel or refuse an order where a promotional offer has been misused or applied incorrectly due to a technical or pricing error.
8. Order Cancellation
Orders may be cancelled only before they are dispatched, subject to our ability to process the cancellation request in time.
Once an order has been dispatched, cancellation may no longer be possible.
Please refer to our Returns & Refunds Policy for information regarding eligible returns and refunds.
9. Shipping and Delivery
Shipping and delivery times are estimates and may vary depending on your location, courier service, weather conditions, operational delays, or other factors beyond our reasonable control.
While we make reasonable efforts to deliver orders within the estimated timeframe, delivery dates are not guaranteed.
Customers are responsible for providing an accurate and complete delivery address and contact information.
Calyx Essentials will not be responsible for delays or delivery failures caused by incorrect information provided by the customer or circumstances beyond our reasonable control.
10. Returns, Refunds, and Replacements
All returns, refunds, replacements, and exchanges are subject to our Returns & Refunds Policy.
We reserve the right to request reasonable evidence, including photographs, videos, product information, packaging information, or proof of purchase when assessing a return, refund, or replacement request.
11. User Accounts
Where account creation is available, you are responsible for maintaining the confidentiality of your account information and login credentials.
You are responsible for activities carried out through your account.
Please notify us if you believe that your account has been accessed or used without your authorisation.
We reserve the right to suspend or terminate accounts that are used in violation of these Terms of Service or applicable law.
12. Website Use
You agree not to:
- Use our website for any unlawful or fraudulent purpose.
- Interfere with the security or functionality of our website.
- Attempt to gain unauthorised access to our systems.
- Upload or transmit harmful code, viruses, or malicious software.
- Use automated systems to scrape, copy, or collect data from our website without permission.
- Misuse promotional offers, discount codes, or referral programs.
- Use our content, trademarks, or intellectual property without permission.
We reserve the right to restrict or terminate access to our website where we reasonably believe these terms have been violated.
13. Intellectual Property
All content on the Calyx Essentials website, including but not limited to text, images, graphics, logos, product descriptions, designs, videos, and other materials, is owned by or licensed to Calyx Essentials unless otherwise stated.
You may not reproduce, copy, modify, distribute, republish, or commercially use our content without prior written permission from Calyx Essentials.
14. Third-Party Services
Our website may use or link to third-party services, including payment gateways, shipping providers, communication platforms, review applications, analytics services, and social media platforms.
Calyx Essentials is not responsible for the content, availability, policies, or actions of third-party websites or services.
Your use of third-party services may be subject to their own terms and policies.
15. Limitation of Liability
To the maximum extent permitted by applicable law, Calyx Essentials shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our website or products.
Nothing in these Terms of Service limits or excludes any liability that cannot legally be limited or excluded under applicable law.
16. Disclaimer of Warranties
Our website and its content are provided on an "as is" and "as available" basis, except where otherwise required by applicable law.
We do not guarantee that our website will always be available, uninterrupted, secure, or error-free.
While we make reasonable efforts to ensure that product information is accurate, we cannot guarantee that the information on our website will always be completely free from errors or omissions.
17. Changes to These Terms
Calyx Essentials reserves the right to modify or update these Terms of Service at any time.
Any changes will be published on this page with the updated "Last Updated" date.
By continuing to use our website after changes are published, you agree to the revised Terms of Service.
18. Governing Law
These Terms of Service shall be governed by and interpreted in accordance with the applicable laws of India.
Any disputes shall be subject to the applicable jurisdiction of the courts of India, unless otherwise required by applicable law.
19. Contact Us
If you have any questions regarding these Terms of Service, please contact us through the contact information provided on the official Calyx Essentials website.
Calyx Essentials
We understand you.